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How ho1353 Protects Your Personal Data

At ho1353, your personal data belongs to you — we collect only what we need to run your account, process deposits via Touch 'n Go, GrabPay, Boost dan…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX payment data securedYour right to access and correctNo data sold to third partiesMalaysia-applicable scope
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ho1353 How ho1353 Protects Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or request deletion of your personal data, our privacy team is reachable through three direct channels. We aim to respond to all data-related requests within five working days. Have your registered email address ready so we can verify your identity before making any changes to your account data.

Team online

Live Chat

Start a live chat session directly from the ho1353 site. Our support team handles data access and correction requests during operating hours and will escalate to the privacy team within one business day.

Email

Send your data request to our dedicated privacy email address. Include your registered account email and a brief description of your request so we can process it without unnecessary back-and-forth.

Help Centre

Visit the Help Centre from your account dashboard to submit a formal data request form. This channel creates a tracked ticket so you can follow the status of your request from submission to resolution.

DATA HANDLING PRACTICES

Six Ways We Keep Your Account Data Safe

Security is not a checkbox for us — it is built into how we store, transmit, and access your data.

Encrypted Storage

All personal data — including payment identifiers for Touch 'n Go, GrabPay, Boost dan FPX — is stored using industry-standard encryption at rest. Decryption keys are held separately from the data itself, limiting exposure if one layer is breached.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage or withdraw cookie consent at any time through the cookie preference panel accessible from your account settings page.

Account Access Logs

Every login, password change, and account update is timestamped and stored in your access log. If you notice an entry you do not recognise, contact us immediately and we will lock the session and initiate a security review.

Data Retention Policy

We retain account data for the period required under applicable Malaysian law. Once your account is closed and the retention window has passed, your personal records are permanently deleted or irreversibly anonymised from our systems.

Your Right to Request Changes

You have the right to access a copy of the data we hold on you, correct inaccuracies, or ask us to delete records where no legal obligation requires us to keep them. Submit your request via live chat, email, or the Help Centre.

Third-Party Data Processors

Payment processors handling Touch 'n Go, GrabPay, Boost dan FPX and FPX transactions are bound by data processing agreements that mirror our own privacy standards. We audit these agreements periodically and do not work with processors who cannot demonstrate compliance.

Frequently Asked Questions About Your Privacy

The questions below cover the data rights and privacy concerns we hear most often from people who use ho1353 in Malaysia. If your question is not listed here, reach out through live chat or email and our privacy team will respond within five working days.

We collect your name, email address, phone number, and payment identifiers tied to your chosen payment method — Touch 'n Go, GrabPay, Boost dan FPX, or FPX. We also log device type, session timestamps, and IP address for account security purposes.

We share data only with payment processors and fraud-detection partners who are contractually required to protect it. We do not sell your data to advertisers, data brokers, or any other commercial third parties under any circumstance.

Retention periods are set by applicable Malaysian law and our internal compliance requirements. Once those periods expire following account closure, we permanently delete or irreversibly anonymise your personal records from our systems.

Submit a data access or correction request via live chat, the privacy email address, or the Help Centre ticket form. Include your registered email so we can verify your identity. We aim to respond and action the request within five working days.

We use strictly necessary session cookies and optional analytics cookies. You can review and change your cookie preferences at any time through the cookie preference panel in your account settings — switching off analytics cookies does not affect your ability to use the platform.

Yes. Payment identifiers are encrypted at rest and in transit. We do not store full card numbers or full wallet credentials — only the tokenised references returned by the payment processor, which are useless outside of our verified transaction flow.

Contact our privacy team directly via email or live chat with a description of your concern. We will acknowledge your complaint within two working days and provide a resolution or escalation path within ten working days, in line with applicable Malaysian law.

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